Terms

2. What we do

We write the words you give us with a real fountain pen in real ink. A machine guides the pen. We check every card by hand, put a real stamp on it and post it in Hamburg.

3. Private orders

You write your card on our website and pay through our checkout (Shopify). The contract is made when you place the order with the payment button. You then get an order confirmation by email. Prices include VAT and postage.

4. Business orders

You send the order form with your text and address list. We send you a proof of three sample cards and the first envelope; up to 2 rounds of changes are included. The contract is made when you approve the proof. We invoice before writing; writing starts once the invoice is paid, on the agreed date. Prices are net, plus VAT.

Credits from a pack are valid for 12 months. You can reorder at your pack price, and you can move up to a larger pack within 30 days, paying only the difference.

5. Messages we do not write

We may refuse a message that is abusive, unlawful or impersonates someone else. If we refuse, you get a full refund.

6. Our rewrite promise

• If the pen blots or skips, we rewrite the card before it is posted.
• If the post returns a card because of the address, we write it again to a corrected address for free within 30 days.

7. Posting dates

We tell you the posting date when you order. If a writing day fills up between your order and your payment, we move your order to the next free day and tell you the new date by email. Delivery times after posting are up to Deutsche Post.

8. Postage changes

Postage is included in every price. If Deutsche Post raises postage, new prices apply to new orders only. Orders already placed keep their price.

9. Withdrawal

Cards are written to your words and therefore personalised. The right of withdrawal does not apply to them. See our withdrawal page.

10. Liability and final provisions

[for the lawyer: liability clause, governing law, place of jurisdiction for business customers]