Questions and answers

About 75 words on the A6 card, plus your closing line and name. The composer shows how much space is left as you type, so you never pay for a text that does not fit.

Letters including German umlauts and ß, digits and the usual punctuation. The € sign and emoji are not part of the hand, so we write 'Euro' out and leave emoji off. The composer tells you before you order.

An A6 card in Munken Pure, a creme paper, with a C6 envelope. The pen writes your message on the card and the address on the envelope, and the envelope gets a real stamp.

No, and we say so plainly. You choose the words, a machine guides a real fountain pen with real ink, and a person checks every card, stamps it and posts it by hand in Hamburg. The words are not printed.

We post it in Hamburg on the date we show you when you order. Deutsche Post then typically delivers within one to three working days in Germany; that part is in their hands, so we cannot guarantee it.

Yes. You can ask for the next free date or choose a later one. Every date we show comes from our writing calendar, and when a day is full we show the next one.

Yes, cards can go to addresses outside Germany. Delivery takes longer than within Germany, and you see the price for your address before you pay.

As early as you can. The order form shows the earliest posting date for your quantity from our writing calendar. When the days before Christmas are full, it shows the next free date instead.

No. You can order a single card at the one-card price. Pack prices start at 100 cards, and from 2,000 cards we make you an offer.

Everything: the A6 card, the envelope with the address written by the pen, the stamp and the posting in Hamburg. Business prices are net, plus VAT.

Yes. Before anything is written we send you a proof of three sample cards and the first envelope. Up to two rounds of changes are included.

Upload a CSV or Excel file with the order form. Column names in German, English or Spanish work. We check the list and tell you about any rows that need a look.

At checkout, which runs on Shopify. The price includes VAT and postage. Shopify only sees the order and the payment, never your text or the recipient's address.

By invoice. Once you have approved the proof, we send the invoice, and writing starts when it is paid.

We delete card texts, names and addresses 30 days after posting, automatically. The data is stored in the EU, and businesses sign a data processing agreement (AVV) with their order.

Only your name and address and the text, given to us by the sender. We use them to write and post the card and delete them 30 days later. Our notice for recipients explains the details and how to object.